iShare Services Hosting Website Policies and Security Statement
Silver Kite respects your privacy and will not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.
We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address and phone number.
Files you upload to our server may contain personal information. We do not access this or any other file content except when directed to do so by you in order to provide technical assistance to you.
An iShare user cannot see files that belong to other users unless a file is marked as being publicly accessible or included in a group. Marking a file as 'Public' allows all other iShare users to view and download that file. Saving or including a file in a group allows all other iShare users who also belong to that group to view and download that file even if those users are outside of your organization.
Various technologies, including "cookies" can be used to provide you with tailored information from a web site. A cookie is a piece of data stored on your hard drive containing some information about them. The iShare Services site uses a temporary cookie that holds your user information while you are logged-in. This information is never sold or shared with any business partner.
Communication via eMail
We will send you automated reminder emails regarding your account expiration. These will be sent 90, 30, and 7 days prior to and on your account expiration date.
If your account expires, we will send you automated reminder emails regarding the removal of your files. These will be sent out 30 and 7 days prior to your files being removed from our server.
We may also contact you about a particular offering that may be of interest to you or regarding information you have requested. If you receive such information, you have the option to unsubscribe, essentially changing your personal preferences. All newsletters and special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news.
Our process for storing files
While strong safeguards are in place to prevent unauthorized access to the users' data, iShare should not be considered to be HIPAA compliant. We discourage storing PHI or uploading other sensitive information files to the iShare site.
Touch Chat vocabulary files are unencrypted binary files located on a device running Touch Chat or a computer running Chat Editor.
Vocabulary files may be uploaded to the iShare server, using either the Touch Chat app or the iShare web page, via an encrypted connection (HTTPS).
When the upload to the server is complete, the files are transferred to Amazon cloud storage (S3) also using HTTPS. After the transfer to Amazon S3 has been verified, the file is deleted from the iShare server.
Files stored in Amazon S3 are encrypted using AES256 encryption as described on this page under the section titled Server-Side Encryption with Amazon S3-Managed Keys (SSE-S3).
User access to stored files is only available through HTTPS connections which are time-limited.
Each time a file is downloaded, a unique URL is generated and cryptographically signed. Each unique URL is only valid for a predetermined interval (5 minutes) and cannot be used once it has expired. These URLs can only be generated by the iShare server.
When a file is downloaded from Amazon S3, it is first decrypted and then transferred directly to the device or computer via HTTPS.
A user cannot see other users' files unless the file was marked as being publicly accessible or included in a group.
User access to the iShare server is controlled by user name / password pairs on both the device and the iShare web site.
Administrative access to the server is limited to IT employees and is controlled by user name / security key pairs.
We attempt to take all reasonable precautions to safeguard any customer information.
Once your account has expired, the files you have stored on the iShare server will not be accessible until you renew your subscription.
If you choose to not renew your subscription, your files will be deleted according to our retention policy:
- If you have a Free Trial account, your files will be retained for 3 months
- If you have an Individual account, your files will be retained for 6 months
- If you have a Team account, your files will be retained for 6 months
All files will be automatically deleted at the end of the retention period.
An active iShare subscription is required to access any stored files.
Account Ownership, File Usage, and Liability
By using this site, the User represents to Saltillo that any files or other information provided by the User for use by others or for sharing purposes are property of the User, or that the User has obtained legally binding authorization to disclose any and all files and information from the file / information owner (if that person is not the User), including, but not limited to: personal information, personally identifiable information, protected health information, vocabularies, and / or otherwise personally private or legally protected data.
The User agrees that he / she will diligently manage any and all information provided.
The User will not provide his/her username and password or share information provided on this site with any unauthorized party, and assumes all risk and liability for doing so.
The User agrees to indemnify and hold Saltillo harmless for any claims made against Saltillo by any person or entity caused by or connected to User’s use or misuse of his / her password, files, information, or account.
The User agrees that Saltillo is not liable for any damages, injury, inconvenience, or other claims that may result from equipment failure, power interruption, file corruption, or deletion of files, information, or parts thereof, or for any claims whatsoever that may arise from using this file sharing website.